At our company, quality control is a top priority to ensure accurate grading of all devices. While we make every effort to prevent errors in cosmetic grading, we acknowledge that occasional mishandling by customers can lead to minor scratches or scuffs. As a result, we typically do not entertain cosmetic claims. However, we are willing to consider such cases on an individual basis, taking into account the customer’s history and relationship with us. We appreciate your understanding and are committed to providing the best possible service to all our customers.